Frequently Asked Questions

Scan the QR code on the LCD screen, or register manually at: /warranty-registration

Click warranty claim link here: Warranty Registration

Call our main toll-free number to schedule startup service: 877-226-3311 

It is recommended to charge your UPS/battery within 60 days of receipt.

No, N1C batteries are designed to only be charged by compatible N1C equipment.

Your UPS/battery must be stored in a dry, non-humid space with an ambient temperature of 32F–75F.  Storing lithium batteries outside of this range will cause energy self-depletion leading to battery failure or fault protection mode. 

No. Only N1C batteries can be used with N1C UPS modules.

N1C L and LR-Series UPS systems do not require any maintenance outside of bi-annual cleaning of the face of the UPS module.  This space will collect dust and particles that should be removed to prevent them from entering the UPS.

The icon indicates the load level on the UPS. Each bar in the semicircle indicates about 20% load. They’ll light up incrementally as the load increases. 

ECO mode is an energy-saving feature of the UPS that turns off the inverter. However, doing so essentially converts your online double conversion UPS to a line interactive UPS and reduces the protection qualities. We recommend leaving the UPS in online mode.

Online mode is indicated by a “sine wave” icon. It looks like a wave with a line through it.

This is the battery “jumper” that completes the battery circuit. It MUST be installed prior to starting up the UPS. 

No. The L-Series outlets are always on.

During an alarm event, press and hold the [ | ] button for about 5 seconds. This will silence the buzzer for the duration of the alarm event (e.g., power outage).

Simply press and hold the ( I ) or On button for 1–2 seconds. 

1. Connect all cables according to the manual.
2. Turn on battery breaker and press/hold the battery’s on/off button. 
3. Plug in the UPS to utility power or turn on the input breaker for hardwire units.

This is an RJ11 termination cable that identifies the first battery on the string. Install it in either one of the battery capacity extension ports on the lower right of the battery. 

The batteries are connected “in parallel,” meaning + to + and – to – connections (positive-to-positive/negative-to-negative).  

Connect the UPS to the first battery’s “CON1” port using the DC included DC battery cabling.  

Connect the first battery’s “CON2” port to the second battery’s “CON1” port, the second battery’s “CON2” port to the third battery’s “CON1” port, etc.  

Connect the 2-inch RJ11 termination cable to one of the first battery’s battery capacity extension port. Connect the RJ11 “phone cable” from the other extension port to one of the second battery’s extension ports. Connect the second battery’s other extension port to one of the extension ports on the third battery, etc.  

Next to the extension ports is a small white dial with the numbers 0-9 on it. Turn the dial so each battery is numbered sequentially and differently. E.g., first battery is 1, second is 2, third is 3, etc.

The twin-cable design lets you use one cable set for a single UPS with a single battery or with two batteries. If using it with a single battery, connect the ring terminals to the UPS (LR3000/LR3000G/LR6000/LR10000) and connect both battery plugs to the battery’s CON1 and CON2 ports.

If using two batteries, connect one set of DC cables to the first battery’s CON1 port, and a second set of DC cables to the second battery’s CON1 port.  

Yes. One set of outlets is always on. The other set can be programmed to turn off after a selected number of minutes on battery.

A blinking red light on the battery module typically means that the small 2–3" grey termination cable is not plugged in correctly.  This small termination cable has an RJ11 clear connector on one end, and a black shrink tube on the other.  This cable gets plugged into one of the available extension ports on the back of the battery module.  This cable signals to the battery that you are not going to be connecting any other modules. 

This means that the battery DC voltage has dropped below the minimum safe voltage and the BMS (battery management system) has placed the battery into protection mode.  This scenario can only be corrected by sending the battery module back to N1C for safe recharging 

Use the WiseFind application to scan your network and “find” the N1C UPS systems connected to it. Click on the UPS you want to configure and press the “Network” button. Configure the network settings as needed. 

Use the SNMP Web Manager application and press the “Scan” button to your network and display the N1C UPS systems connected to it. Click on the UPS you want to configure and press the “IP settings” tab. Configure the network settings as needed and press “Apply.” Enter your login password for the card. The default password is “12345678.”